D10 Privacy Policy — Your Data Protection is Our Priority
This policy explains how d10 collects, uses, stores, and protects the personal information of Malaysian users on our platform.
Last updated: 2026. By using the d10 platform, you agree to the privacy policy set out here.
Types of Information We Collect
When you register or use the d10 platform, we collect several categories of information to ensure our services run smoothly and securely. The main categories of information collected are as follows:
Account Information
During registration, you are required to provide a username, email address, password, and date of birth. This information is used to verify your identity and grant access to your d10 account. You may also be asked to submit identification documents for account verification purposes.
Device & Browser Information
D10 automatically logs technical information whenever you access the platform, including device type, operating system, browser type and version, IP address, and device identifiers. This information is used to detect suspicious activity, optimise platform performance, and resolve technical issues.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect information related to your chosen payment method. d10 does not store full card numbers or sensitive banking details directly — this data is processed through approved payment providers with appropriate encryption.
Usage Data
We record your platform activity, such as pages visited, bets placed, session duration, and in-app actions. This data helps us understand usage patterns and continuously improve the overall user experience.
How We Use Your Information
Information collected by d10 is used exclusively for purposes related to operating the platform and improving the user experience. We do not use your data for anything outside the following scope:
- Verifying user identity and preventing fraud during registration and login.
- Securely processing financial transactions, including MYR deposits and withdrawals.
- Providing effective customer support when you reach out to our team.
- Monitoring and detecting suspicious activity or violations of the platform's terms of use.
- Sends important notifications related to your account, transactions, or policy updates.
- Improving platform features based on aggregated usage patterns that do not identify individual users.
- Complying with legal and regulatory obligations applicable in Malaysia.
D10 will not use your data for third-party marketing purposes without your explicit consent.
Cookies & Tracking Technologies
The d10 platform uses cookies and similar tracking technologies to keep core platform functions running properly. Cookies are small text files stored on your device when you visit our website or use our app.
Types of Cookies Used
- Session Cookies: Used to maintain your logged-in status during an active session. These cookies are deleted automatically when you close your browser.
- Preference Cookies: Remembering your preferences, such as your interface language, to provide a more consistent experience.
- Security Cookies: Helps detect unauthorised access attempts and protects your account from malicious activity.
- Analytics Cookies: Collects aggregated information on how users interact with the platform for technical improvement purposes.
You can manage or block cookies through your browser settings, though blocking certain cookies may affect the functionality of the d10 platform. Continued use of the platform means you consent to the use of cookies as described above.
How Your Data Is Stored and Protected
D10 uses SSL encryption to protect all data transmitted between your device and our servers. Personal information is stored in databases secured with strict access controls — only authorised personnel may access user data, and only for legitimate operational purposes.
Account passwords are stored in encrypted format using a secure hashing algorithm. We do not store your password in plain text. If you suspect your account has been compromised, please contact the d10 support team immediately at [email protected].
While d10 takes reasonable security measures, no system can guarantee absolute security. Users are also responsible for keeping their login credentials confidential and must not share their password with anyone.
Third-Party Sharing
D10 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. We only share the data necessary with approved payment service providers to process MYR transactions, and with the relevant authorities when required by applicable Malaysian law. All third-party service providers we work with are bound by strict confidentiality agreements.
Your Rights as a d10 User
As a d10 platform user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
Right to Access
You have the right to request a copy of the personal information we hold about you. This request can be submitted by email to our support team and will be processed within a reasonable timeframe.
Right to Rectification
If you find that your personal information on d10's records is inaccurate or outdated, you may submit a correction request. Some details can be updated directly through your account settings.
Right to Erasure
You may request the deletion of your account and personal data by contacting the d10 support team. Please note that we may be required to retain certain transaction records for a period specified by applicable financial laws in Malaysia, even after account closure.
Privacy Policy Updates
D10 reserves the right to update this Privacy Policy at any time. Users will be notified via an on-platform notice when significant changes are made. Continued use of the platform after changes are published constitutes your acceptance of the latest version of the policy. For any privacy-related enquiries, contact us at [email protected] or visit FAQ us.
Still Have Questions About Your Privacy?
Check out our FAQ or create an account to get started on the d10 platform safely.